A bit complicated...please bear with me -
I was unaware that I needed to declare ALL car claims (which are all non-fault by the way...) to BOTH sets of insurers for BOTH my cars.
When I was with E-sure in November 2016, I had a non-fault write-off claim on a Peugeot car - which was paid out by the other party, and I then had the remainder of the Insurance for the year transferred by E-sure to my replacement (very similar) newer Peugeot car - for a very small increase. E-sure were great, by the way.
Around the same time as that accident (about 3 days before I think) I had JUST moved to "Hastings" for my other car (a Ford), and have been insuring it with them now for a couple of years - and had no claims with them - until a non-fault accident in January 2019
- and then again another non-fault accident happened to the Ford (1st May 2019).
Unfortunately right after that someone else just (10th May 2019) hit my newer Peugeot - now insured by "AXA" (as I left E-sure).
When I was quizzed by the "AXA" claims guy if I had any other accidents to declare, I wasn't sure if I should tell him about the two incidents involving the Ford, but did so.
He told me I should have declared both Ford car incidents to "AXA" when they happened - and while he would get the ball rolling on my brand new claim for the Peugeot non-fault accident, he would have to get AXA's "indemnity team" involved to take a decision on the validity of my policy.
He also told me I would need to inform "Hastings" of the Peugeot write-off in November 2016 - and the 10th May 2019 newer Peugeot claim I had just put in.
I followed his advice, and the girl at Hastings went away for a long time, and came back to tell me their under-writer "Advantage" were CANCELLING my Ford's insurance, and that none of their other under-writers would give me insurance either - not because of the 10th May 2019 Peugeot incident - but because of the earlier Peugeot incident of November 2016.
She said they will give me 7 days cover to find a new insurer.
They will also retain £45 as a Cancellation fee - and then the remaining pro-rata balance of £42.xx from my £178 annual premium will be refunded.
I am now concerned "AXA" might also follow suit.
The other issue is - for the January 2019 Ford accident - I noticed after Hastings sub-contracted the repairs procedure to "Auxillis", who then chose a local "approved garage" - my perfect rear Ford badge had been deliberately swapped for a manky one - and Auxillis agreed from the "before" and "after" photos it wasn't the same badge - and they had asked the approved repairer to get in touch with me...and of course no one has come back to me.
My question/s at the end of all this are -
A) I guess I am at fault for not realising I should have "cross-declared" to both insurers for all the 4 non-fault accidents to both cars (although in my defence TWO of those happened just this month!) - am I now going to have to declare "I have had insurance cancelled" on all my future attempts to get car insurance?
B) Will I NOT now be able to recover the £175 Excess that we paid for the non-fault (provable by our CCTV) Ford accident of January 2019? Perhaps I should ask Hastings about that...?
C) Should I use the naughty Ford badge swap issue to hold Hastings to ransom, for giving me an approved repairer who then effectively stole something from my car?
Sorry for the long post!
P.S. Having gone through MSE's forums prior to posting the above...Hastings seem to have been in quite a bit of trouble for cancelling customers' policies (although in my case I DID get an E-mail notification of this right after I was told of the cancellation on the phone...) - but is it worth batting things back to Hastings, to see if they can persuade the under-writers to reverse their cancellation decision?
*IMPORTANT ADDITION BELOW*
++++++++
IMPORTANT EDIT - just looked at my online portal for Hastings, and they've given *this* reason for the cancellation -
"We are unable to continue cover due to the reason CHANGE OF VEHICLE"
- are Hastings / Advantage deliberately being kind to me by giving that "reason"...? And is it something I should accept as a Gift Horse if future insurers ask me WHY I had my insurance cancelled by them..??
++++++++